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Customer Service Representative

Our office, located at 664 State Street in Hammond, IN, is looking for a sharp individual to fill a customer service position as soon as possible. Applicants must be local to the area, and have experience in customer service in a fast-paced office environment. Qualified candidates must be able to pass a drug test, and have solid work ethics. If you fit these requirements, please send us your resume for review!
JOB TITLE: Customer Service Representative
REPORTS TO: Branch Manager
DEPARTMENT: Office
SUPERVISES: N/A
EDUCATION: High School Diploma
Experience:
Preferred experience in customer service and common office tasks.
SPECIAL SKILLS:
Superior communication and interpersonal skills required
Friendly, polite customer service skills on the phone and in person
Listen and respond to customers' inquiries/complaints
Efficient time management skills
Familiarity with Account Receivables for daily payment processing
Sharp math skills
Scrutinizing attention to detail for daily technician paperwork/data entry
Clerical skills for filing and organization
Experience in collections management is a plus, but not required
Exceptional computer skills and Microsoft Office proficiency
Familiarity with appointment scheduling
Ability to work cohesively with team of technicians to ensure work completion
Patience
Multi-tasking

JOB
Summary:
Customer service representatives help field customer calls and serve as a liaison between customers, service technicians and sales representatives. In this position, you would assist customers in scheduling services and resolve concerns, monitor accounts receivables and process daily work.
If you have excellent computer skills, good problem-solving ability and superb communication and interpersonal skills, this is a position for you! The position requires a lot of time on the phone, a good deal of patience and the ability to multi-task. You may be required to work some Saturdays for a half day.

ESSENTIAL DUTIES OF THE POSITION:
Polite, friendly customer service
Data entry
Service appointment scheduling
Account Receivables
Collections Management
Inside sales
Reporting
Filing, archiving, organization
Various other tasks approved by branch manager
COMPENSATION: $10-12/hr based on experience, paid training period
Benefits: Health insurance available after 90 days, paid vacation and sick time, holiday pay, 401K available

The company promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees so long as this does not create an undue hardship on the company or affect the health and/or safety of others at work. Please see your supervisor should you have any questions about this policy or these job duties. This job description may not be all inclusive and employees are expected to perform all other duties as assigned and/or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

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